Job Purpose

Professionally maintains existing SME clients and proactively acquires new clients in the target group, identifying client needs and providing tailor made solutions

• Responsible for generating new leads and growing the SME banking Clientele base by selling and marketing the bank’s product offerings (assets, liabilities and other products).
• Manages and maintains existing SME clientele by proactively responding to their needs (products, complaints, queries, requests) in a timely and satisfactory manner.
• Ensure that all SME client servicing processes are compliant to Audit, Risk and Control requirements by strict adherence, implementation of all recommendations and closing out queries.
• Maintain SLA based strategic relationships with Support and enabling functions within the organization to enable timely and appropriate service to clients.
• Provide the Products Team feedback about product performance to facilitate development and improvement of SME Banking Products, their pricing and marketing.
• Maintain the highest standards of customer service to maximize the returns from existing relationships and attract new business from targeted customers.

Minimum Qualifications

• Atleast 4years experience within a commercial banking environment
• Bachelors Degree
• Good Communication & Interpersonal Skills
• Good Sales & Marketing Skills