Field Services Supervisor (FSR Supervisor)

Position Summary

The Field Services Supervisor will oversee and coordinate the activities of Field Services Representatives (FSRs), ensuring all installations, maintenance, and repairs are conducted safely and in alignment with Client standards. The role also includes capacity planning, customer interaction, resource scheduling, and ensuring knowledge transfer within the service team.

Key Responsibilities

• Lead and coordinate all field activities related to electrical installations and maintenance of the installed base.
• Manage and support FSRs to ensure job execution meets project safety, quality, and performance requirements.
• Ensure all customer site activities are performed according to Client protocols and local regulations.
• Identify growth opportunities while on-site and relay service leads to the business development team.
• Manage work order execution, tracking, and reporting to optimize FSR utilization.
• Transfer knowledge across team members, mentor junior technicians, and ensure internal technical alignment.
• Coordinate technical support during complex interventions, including fault diagnostics and escalations.
• Enforce compliance with HSE standards and ensure field teams are equipped with appropriate PPE and training.
• Support site planning and resource allocation for upcoming field service activities.
• Report field status to project and technical leadership and contribute to operational performance reviews.

Required Qualifications & Experience

Education

Bachelor’s degree in Electrical Engineering, Electromechanical Engineering, or equivalent technical discipline.

Experience

• 8+ years of field services experience, preferably in electrical systems or power infrastructure.
• Experience supervising field teams on large-scale industrial or oil & gas projects is essential.
• Proven background in installation, maintenance, or commissioning of medium to high
• voltage equipment.

Technical Tool/Software Proficiency

• Familiarity with product suites and digital service tools (EcoStruxure, mySchneider, etc.)
• Proficiency in field service reporting platforms (bFS or similar)
• Microsoft Office Suite (Excel, Word, PowerPoint)

Technical Skills

• MV/HV system operation and troubleshooting
• Relay testing and protection system diagnostics (e.g., MiCOM, Easergy)
• Commissioning, preventive maintenance, and corrective interventions
• Interpretation of SLDs, control wiring diagrams, and installation drawings
• Adherence to IEC standards and safety protocols

Personal Attributes

• Effective leadership and mentoring capabilities
• Excellent communication and customer management skills
• High attention to detail and documentation
• Resilient and adaptable in field conditions
• Strong safety and quality mindset

Preferred Additional Qualifications

• Experience on African or remote-site projects
• Certified in First Aid, Electrical Safety, or HSE induction training
• Proficiency in French or Swahili is a plus

Work Conditions

• Full-time site presence in Tanzania under tropical field conditions
• PPE required, including routine safety inspections
• Potential for weekend or shift-based coverage as per commissioning phases

HOW TO APPLY

Submit your CV to People@peoplebrand.co.ug