As General Manager, you will be fully charged with the business development and growth in the different revenue lines, as well as collaborate with company executives to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.

Responsibilities

General Business

·      Oversee day-to-day business operations

·      Responsible for the budget, business plan, reporting and general management of the office

·      Set up an efficient clearing and forwarding unit within the company.

·      Provide leadership at all levels of the organization

·      Communicate and embody the company vision and values

·      Build up the company by recruiting, interviewing, hiring, and mentoring new talent

·      Define and implement policies and performance standards

·      Evaluate employee performance and provide additional coaching and support as needed

·      Assess departmental and company performance and devise plans for improvement

·      Manage profit and loss statements and account for costs and revenues

·      Allocate budget resources for supplies, equipment, marketing, and personnel

·      Ensure all regulatory requirements to engage in clearing and forwarding business are met.

·      Participate in coordinating external audits and making follow up on implementation of recommendations suggested by external auditors to strengthen the governance, risk management and internal control environment.

Business Development & Growth

·      Identify opportunities to grow business and source for clients.

·      Facilitate, track, monitor and report on implementation of departmental work plans and budgets on quarterly, bi-annual and annual basis

·      Lead the response to tenders and RFQ’s. 

·      Negotiate with shipping lines, airlines, transporters and agents.

·      Manage customer relationships.

·      Motivate and drive the Commission sales team for achieving set targets 

·      Develop personal relationships with high value accounts 

·      Network with key industry players for expanding trade lines volumes

Operations

·      Oversee the entire clearing and forwarding process to ensure timely delivery of services.

·      Hands-on in maintaining operational excellence in the Operations Department

·      Responsible for operational execution in the key sectors – travel in-country and to the group network 

·      Streamline operational processes and establish Standard Operating Procedures to maintain quality service

Ensure KPI’s of freight operations are met for achieving productivity results 

Qualifications

• Business related Degree
• Industry certifications
• Industry Experience of not less than 6years
• Management and Customer Service experience
• Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, external stakeholders and regulators, revenue and forecasting
• Strong communications skills