Reports to CEO
Direct Reports (2) Senior Manager CBS, IT Manager ICT
Job Purpose The overall objective of the Head of IT is to drive both ICT strategy, and participate in the development of long term strategy for the future direction of Information Management within The Company; oversee and manage day to day operations of ICT services provision, ensuring that The Company staff and clients have suitable technical resources, applications and support to achieve the Bank’s objectives effectively, securely, and with a competitive and innovative edge compared with other competitors. All of this is to be achieved within reasonable budget constraints.
The role includes interacting with development leads to set guidelines for how applications are deployed and with infrastructure staff to ensure the base platform is maintained to an enterprise level. The role involves the facilitation and coordination of the bank’s in-country IT infrastructure to bridge gaps between people and technology requirements by managing the stability and enhanced usability of applications being used by business, and to provide first line support, incident management and troubleshooting to resolve in-country IT-related issues. The role includes implementing and coordinating the bank’s IT projects.
Strategy
To create and maintain Information Technology & Management strategy in line with stakeholder (country and group) needs and in keeping up with current best practice for the youth sector in the field of IT. Review, align and communicate IT performance, resource, and risk with the banks overall business strategy
Governance
To ensure Information technology and management are in compliance with agreed strategy and policy. To ensure that policy and strategy is in compliance with government, legislation and/or regulatory requirements, and internationally accepted standards.
Lead the development of guidelines, standards, policies and procedures and disseminate to technology teams in the bank.
Development
To manage the development and implementation of current and future ICT and business-related technology projects. Specifically, to manage:
The development plans for ongoing integration, upkeep, and improvement of IT systems;
The commissioning of appropriate and cost-effective procurement and contractual arrangements.
The management of project and system dependencies at planning, implementation and support stages;
The sign off of all project management milestones for IT projects.
Role responsibilities include components of: project management, resource management, finance management, quality management, risk and control management and business continuity management
Implementation
To manage the day to day operations of IT systems, ensuring that planning, enduser impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.
Vendor management
To manage the relationships with (and between) external vendors and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
Business continuity
To develop and maintain the Major Incident & Business Continuity plan for IT and to implement measures designed to safeguard the Information Technology and Management needs of the Bank in the event of major incidents or disasters.
Service
To organize and implement servicing and support of all Banking IT systems to agreed service level standards. In particular
To ensure training is provided on any new information management tools that may be introduced;
To monitor take up and use by staff and stakeholders;
To provide remedial support where necessary;
Takes full responsibility for performance management of all direct reports, focusing on all aspects of sound people management: recruitment, development, performance management, career pathing, on the job training, coaching and mentoring, and employee engagement within the precincts of the bank’s human resource plan, policies and procedures.
Define performance contracts for staff and monitor their performance against agreed standards and objectives, working with them to grow their skills were needed.
To manage the annual Information Management budget and any associated funds. Specifically to be responsible for the review, audit and prioritization of all information management tools, including (in partnership with the Finance Director) the replacement cycle of information technology hardware.
INDEPENDENT DECISIONS
The incumbent shall be responsible for all strategic and operational decisions within the department.
INTERACTION WITH OTHERS
Internal: Regular contact with IT staff, Corporate and Branch staff.
External: Regular contact with external vendors, external auditors and regulatory authorities.