ICT Manager

Kenya, Nairobi
Type: Full time
Sector: Human Rights
REPORTS TO: Head of programs For: Guidance & support on overall

Management of  ICT systems, processes and

capacity building.




To be fully responsible for managing, implementation and monitoring of ICT systems, protocols and processes as well as providing technology support and training to the coalition and the HRD community in a manner that empowers all stakeholders to communicate effectively within a digitally secure environment with enhanced information security.



 Program Management

·        Oversee the development of the Coalition overall ICT strategy and its implementation.

·        In line with coalition strategy, manage the overall technology infrastructure for the organisation including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.

·        Security enhancement for the Coalition and Partners by conducting regular assessment and recommending actions, tools equipment, and secure digital platforms.

·        Research on, procure and manage reliable and secure database for memberships, training, case management, partners support and networks.

  • Prepare and monitor program budget and assure appropriate expenditure of funds with detailed record-keeping, accountability, and reporting to all funding sources.

·        Regularly review, recommend, and enhance website security, user friendly and interactive features and enhanced use of the website to avail organization resources, training and resource mobilization.

·        Equipment repair and or replacement: Troubleshooting, repair and or recommend repair and or replacement of IT related tools and equipment.

·        Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.

·        Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.

  • Develops and maintains ICT policies, standards, and procedures manual. develops and maintains related technology checklists.

·        Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, provide input to budget for ICT related expenses.

·        Coordinate relationships with suppliers to facilitate the delivery of ICT-related services that meet the Coalition’s requirements and needs.

·        Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure the required standards are met.

·        Conduct internal technology audits every three months that informs the organization of the existing gaps and where support is required.

  • Develop and submit monthly and quarterly program reports to management and the board of trustees respectively.

 Grants Management

  • Work in collaboration with colleagues in preparing and conceptualization of project proposals, fundraising for donor funding and implementation of new projects.
  • Participate in Grants Opening, Mid-Term and Closing meetings.
  • Ensure effective grants management through timely procurement of ICT equipment and software in line with the specific project requirements and timelines to support timely project execution.
  • Prepare internal and external reports within agreed deadlines using organisation and donor formats, as required.
  • Ensuring effective implementation of M&E systems throughout the lifetime of the project.

Capacity Building

·        Develop a robust digital security management Unit; introduce virtual physical and digital security training to enhance HRD safety and secure communication.

·        Digitization of information and other materials including Training curriculum and manual, for enhanced accessibility

·        Train program and administration staff in the integration of ICT in their work for efficiency and security

·        Support capacity building initiatives, remotely or on-site, to staff and HRDs to ensure efficient and consistent adoption and use of ICT applications and digital security.

Team management

  • Supervise and coach the ICT team to gain the relevant skills and competency that support effective execution of digital training and ICT Support services to HRDs and the coalition staff.
  • Manage employee performance through setting objectives that are aligned to strategic goals, conducting periodic performance reviews to ascertain progress and final annual performance reviews to ensure achievement of organisation results.
  • Perform other job-related duties as assigned.




  • Management Team: Planning, monitoring, reporting and guidance.
  • Staff: Guidance on ICT Training and equipment use and maintenance 


  • Human Rights Defenders
  • ICT Suppliers 

·        Bachelor’s degree in information technology, Digital Security or any other related discipline

·        Minimum of three years of professional experience in ICT

·        ICT Digital security expertise

·        Project management certification or experience

·        Previous working experience with CSOs is an added advantage.

·        Experience in capacity building


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