As a Sales & Relationship Manager, you will work as a consultative partner to key  customers, providing excellent customer service and building rapport with key contacts. You will help to identify new service and/or product opportunities and coordinate as necessary with Sales.

The Sales & Relationship Manager reports to the Country Manager.

Essential Duties/Responsibilities:

• Manage relationships with key customers across multiple platforms and serve as primary contact
• Maintain a comprehensive understanding of the product suite and communicate overall value
• Serve as first layer of escalation management for customers
• Ensure satisfaction of assigned client base through periodic conference calls and client visits
• Communicate and promote key client company initiatives such as user group meetings, product enhancements, etc.) to ensure thorough product adoption and to drive retention
• Oversee customer projects, resolution of critical service issues, and follow-up to quality survey feedback
• Identify new service and/or product opportunities and coordinating as necessary with Sales and Product.
• Adhere to standard client company tools and processes for recording and responding to service activities
• Produce detailed trip reports and distribute to all appropriate parties
• Partner with internal client company business partners as required, to enable seamless delivery of client company Services and strategic planning
• Mentor and coach less tenured or newly hired Services associates on product knowledge, process and procedures and relationship skills
•  Up to 50% travel required

Qualifications

Required Skills/Abilities:

• Strong interpersonal and communication skills
• Strong computer and multi-tasking skills
• Proficient in strategic sales planning and decision making
• Create, build, and maintain relationships and rapport with clients
• Ability to work cross-functionally and maintain exceptional cross-team communication

Required Education and Experience:

• Degree in Business or related field
• At least 3 years related experience required
• Extensive customer service experience